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CIO Playbook · Free PDF
The CIO's Guide to Autonomous IT Operations
A 24-page framework for moving from reactive ticketing to predictive, self-healing infrastructure — with a maturity model and a 90-day rollout plan.
A 5-level maturity model
Locate exactly where each of your service domains sits today — from reactive to fully autonomous.
A 90-day rollout plan
A week-by-week path to take one domain from instrumented to self-healing in a single quarter.
KPIs & an ROI model
The handful of metrics that prove the program to your CFO — deflection, MTTR, and recovered capacity.
What's inside
- The reactive trap and the real cost of firefighting
- What "autonomous IT" actually means for each stakeholder
- The four pillars: observe, reason, act, learn
- The Autonomous IT Maturity Model, levels 0–4 in depth
- A self-assessment scorecard to baseline honestly
- A reference architecture and the telemetry foundation
- AIOps and the role of LLM agents (with guardrails)
- The 90-day rollout plan, phase by phase